As a mediator, you have to manage the emotion of your clients by applying some powerful mediation techniques. The purpose of managing their emotions is to make sure that your clients can follow the mediation process well and get the best result. To achieve your goals, you need to learn mediation techniques below.
Create a Comfortable Environment
You must create a comfortable environment to make sure that your client feels safe and relax before and during the mediation process. It is a simple thing like the seating arrangements. You have to decide whether the chair is across from each other, face to face, or side-by-
side. Managing the chair looks a simple trick but if you do it well, your clients can express their emotions and tell the truth about everything you need to know. also see https://mediationplusmore.org/mediation-techniques-to-handle-emotions/
Be the Neutral Party
A mediator is not the one who defends one of the clients. You are the party which tries to know the problem and gives the best solution for both based on the facts. Because of that, you must have to be a neutral party. Try to listen to everything from your clients and try to analyze the facts. Then, you can conclude something wiser to help your client. Be the neutral party is one of the mediation techniques you need to do to make your client comfortable and safe enough while explaining their case from the beginning until the end.
Lead Your Clients to a Productive Mediation
There is a case that the mediation becomes worse. Both of your clients are yelling and angry with each other. It is not good for the mediation process and as a mediator, you have to lead the process to a productive mediation. You have to explain to them whether they want to solve the problem or not. Try to repeat all the points that you have got during the mediation process. If it is necessary, you can ask to take a break for a few hours to cool down. Then continuing the mediation. By using this trick, you will get a more productive mediation and your clients get the best solution for their problems.
Being a mediator is challenging and you need to have a strong commitment to this job. The thing you can do is learning more about how to become a professional mediator including learning some powerful mediation techniques that lead to a productive mediation. As a result, whether you and your clients are satisfied with the mediation result.